Cancellation & Rescheduling

Plain English. No fine print.

Last updated: September 25, 2026

Quick reference

Rescheduling

You can reschedule any session through the Manage Booking page or by clicking the "reschedule" link in your booking confirmation email.

• More than 48 hours before your session: Reschedule as many times as you need, no fee — from your account or the link in your confirmation email.
• Within 48 hours of your session: Please call or email us to reschedule — a $25 late reschedule fee applies and we'll do our best to fit you in.

Cancellations & refunds

• More than 7 days out your session: Full refund, no questions asked. Processed back to your original payment method within 5–10 business days.
• 48 hours–7 days before your session: 50% of what you've paid is refunded. You can also reschedule instead — see above.
• Inside 48 hours of your session: Non-refundable. You are welcome to reschedule to a future date instead (see above).
• No-shows: Treated as a same-day cancellation — non-refundable.

If you’re on a package

A package is a bank of hours, and cancelling one of its sessions follows the same notice as any other booking — what changes is that you're handed back time rather than money.

• More than 7 days out your session: the whole session goes back to your balance.
• 48 hours–7 days before your session: 50% of the session's time goes back to your balance.
• Inside 48 hours of your session: the time is spent, the same way a paid session isn't refunded.

Your package itself isn't cancelled by cancelling a session, and its expiry date doesn't move. If something has gone wrong, talk to us — we'd rather move a session than spend your time.

If you start late

We'll do our best to extend your recording time to make up for a late start. If another podcast is booked right after you, we may need to end on time to reset the room and equipment.

If you know you'll be significantly delayed, please call us as soon as possible — rescheduling may be the better option.

Going over your booked time

We'll give you a heads-up 5 minutes before your session ends.

• If there's no client booked immediately after you, we'll let you run over by up to 15 minutes at no charge.
• Anything beyond those 15 minutes is billed at the 30-minute rate for your service tier, charged after the session.
• If there's a session booked after yours, we'll need to end on time so the next client isn't impacted.

If we have to cancel

This is rare, but in the event of an emergency, equipment failure, or any other reason we can't host your session, we'll contact you immediately to either:

• Reschedule to the next available slot of your choice, OR
• Issue a full refund to your original payment method.

Force majeure

Neither party is liable for cancellations caused by events outside reasonable control — natural disasters, power outages affecting the broader area, government-mandated closures, etc. In those cases we'll work with you to reschedule once we're operational again.

How to cancel or reschedule

Other ways to reach us:

• Email: oscar@lab818studios.com
• Phone: (818) 669-7590 (Mon–Fri, 9 AM–6 PM PT)

Questions?

Anything we didn't cover? Reach out — we're happy to talk it through. See our FAQ for common questions or contact us at the addresses above.